Terms & Conditions

Cancellation Policy


If you find it necessary to cancel your confirmed tour reservation, you may transfer your space to another suitable person (not in Inca Trail trek tour), the cancellation of your reservation will become effective upon receipt by us of your written notification via email. Or also if due any circumstances you are unable to hike Inca Trail or other treks we can switch to a train tour option using your Inca Trail purchased permits and tickets, thus we reserve the right to apply a surcharge of the tour price to cover cancellation charges and other administrative costs. Booking deposit of US$ 300.00 pp is non-refundable.


Cancelation Made by Client.  For 2,4,5 Day Inca Trail Trek -Group or Private Service, Alternative treks to Machupicchu,Tours by Train to Machupicchu.


1.a- Cancellation of tour once a permit has been registered and confirmed incurs a loss of (US$ 300.00) -Non-refundable Booking fee.

1.b- Cancellation of tour within 60 Days to 41 Days of departure incurs a loss of 60% of total cost

1.c- Cancellation of tour within 40 Days to 35 Days of departure incurs a loss of 80% of total cost

1.d- Cancellation of tour within 34 days to 15 Days of departure incurs a loss of 90% of total cost

1.e- Cancellation of tour within 14 Days to 72 hours of departure incurs a loss of total tour cost...


However we can organize an alternative tour to visit Machu Picchu joining your Classic 4 Day Inca Trail group and utilizing your permit, completing the tour as normal from here within this cancellation penalty charge if train tickets are available . The only extra charge is the cost of the train to Aguas Calientes. US$ 75.00 pp Accommodation and meals in Aguas Calientes are provided. Travel Insurance is mandatory which cover, under certain circumstances, against the loss of deposit or cancellation charges. (Please note permits for Inca Trail hike are prohibited to re-sell your spot after you have cancelled and we need to cover other expenses for this tour when you cancel).


Cancelation Made by Client.  For Package tours with and without Inca Trail trek, Packages tours with Machupicchu, Jungle Trips, Extension Tours. (Hotels, Jungle Lodges apply No-Show in case of cancellation and they require a full payment in advance made before clients arrive.)


2.a- Cancellation of tour once a permit has been registered and confirmed incurs a loss of (US$ 500.00) -Non-refundable Booking fee.

2.b- Cancellation of tour within 60 Days to 41 Days of departure incurs a loss of 60% of total cost

2.c- Cancellation of tour within 40 Days to 35 Days of departure incurs a loss of 80% of total

2.d- Cancellation of tour within 34 days to15 Days of departure incurs a loss of 90% of total cost

2.e- Cancellation of tour within 14 Days to 72 hours of departure incurs a loss of total tour cost...


Travel Insurance.-We strongly recommend that full Travel Insurance is taken, which includes cover, under certain circumstances, against the loss of deposit or cancellation charges. Please note that no reimbursements are given when cancellations occur or for any unused services. Get a one week or more insurance with NOMADS Travel Insurance.


TERMS and CONDITIONS


1.- You must advise SAS Travel staff of any medical problems or allergies. You need to be in good physical health and if your health is questionable, then you should consult a doctor re high altitude trekking. If you are over the age of 69, then you will need to present us with a current medical certificate, letter (only for hiking tours as: Classic 4 Day Inca Trail, Salkantay, Lares, Choquequirao, Auzangate hikes). Tours by train, Extension tours, jungle Trips, Packages without hikes, Jungle trips not required.

2.- You must advise your guide if you wish to leave the group or the camping area for independent walks or sightseeing. If you are experiencing any problems with the service of the guide or tour please advise the guide in that moment so he can resolve any problems as soon as possible.

3.- You must carry your original passport and valid Student card (if applicable and confirmed) on the trail, tour. If you do not take the correct original passport as indicated in your permit, the control will annul your permit and refuse you entrance to the trail or new fee will be required to pay by you.(If you have booked as student and you do not have a ISIC card, the only way to validate your permit is paying a new Adult fee.) If for any reason, you organize a new passport after we have purchased your permits, you must send us by email a color copy of your new passport and bring the old passport with you, or if this is impossible advise us in writing with a scan of the old passport and your new passport for us to present to the INC with official documentation to avoid problems. Administrative charge for this formal change is (US$ 15 per person)

Unless you hire an extra shared porter in case of Classic Inca Trail you need to carry your back pack, sleeping bag and a mattress (both 3.5 Kg) personal items, clothing and water for Day 1, if you want an extra porter book it in advance or email:reservas@sastravelperu.com

5.- Change of dates is not possible after a permit has been processed. Permits for Machupicchu and Inca Trail hike are non-transferable nor refundable Permits. The deposit will be forfeited. Please note that we do this because we are prohibited to re-sell your spot after you have cancelled. However you can use part of the permit for Machupicchu admission in other tour such as Lares, Salkantay, or train tours to Machupicchu, if the entrance dates match, etc.

6.- The Inca Trail Classic 4D/3N package includes: Train transport return to Cusco is included. The train company only confirm the train schedule option to trekking agencies a few days before a trek for one way tickets from Aguas Calientes in high season dates. The train schedule offered could be anywhere between 4pm and 5pm and usually requires a private bus connection from Ollantaytambo to Cusco provided by SAS Travel. Our preference would be a train departure between 16:30 pm - 5:30 pm but needs to have enough seats available to accommodate the group and usually this is not an issue except around large festivals such as Inti Raymi, Independence day and Easter. Also our hikes to Lares, Salkantay, Huchuy Qosqo hikes,Tours by train to Machupicchu includes a train ticket return to Ollantaytambo and private transfer to Cusco, Arriving by 9.00 pm.

7.- SAS Travel will take all reasonable care in providing service to our clients to avoid accident, illness, loss of personal property and will only employ suitably qualified staff. We accept responsibility for the actions of our own employees. SAS Travel cannot however be responsible for any action or event that was unforeseeable or unavoidable. We also cannot be responsible for improper acts by clients or other third party. You are totally responsable for your own personal property and rented equipment.

8.- SAS Travel does not take responsibility for additional costs due to unfavorable weather conditions, natural catastrophe, strikes, accidents, illness, injury, loss of personal items, etc. It is the clients responsibility to carry a Travel Insurance to cover these types of events. We reserve the right to modify or cancel the program due to any of the unforeseen conditions listed above.

9.- In extreme cases when Inca trail to Machupicchu is declared closed for safety reasons SAS Travel can replace your trek with an alternative trek such as 4 Day Lares trek or 4 day Choquequirao trek and your booking deposit money will be used for this or if you prefer an alternative tour such as 4 day Lake Titicaca package or Jungle trip etc to give you some of the many options.

10.-Please note that no reimbursements are given when cancellations occur or for any unused services. SAS Travel will do everything possible to assure a safe and enjoyable trip but we will not accept any responsibility for damages, injuries, losses, expenses due to delays, for any cause whatsoever, this applies to any person or property in connection with any service we or our intermediaries provide, which result directly or indirectly from acts of God or forces mayor.

I have read and accept the conditions. SAS Travel - Adventour SAS.

11.- Note: All itineraries are subject to change due to circumstances beyond our control including, weather,road or trail conditions and flight schedules.


SAS Travel Peru